Technical Account Manager

💼 Full-time💰 $97,600–$97,600🗓 2026-07-24 → 2026-09-27

Core

Build and maintain strategic partnerships with enterprise customers, acting as a technical consultant to ensure their success with Zoom products and services.

Role type

Senior Technical Account Manager (Enterprise)

Builds

Customer success strategies, technical integration solutions, and product adoption for enterprise clients

Domain

Unified Communications, Video Conferencing, Cloud Contact Center (CCaaS)

Deliverable

client delivery

Required skills

IP Telephony, SIP/H.323, VoIP, audio/video codecs, telecom infrastructure, network troubleshooting, video conferencing platforms, cloud CCaaS platforms, project management

Preferred skills

PMP certification, on-premises Genesys Engage experience

Technologies

Cisco, Tandberg, Polycom, Lifesize, Microsoft Lync, Microsoft 365, Windows, macOS, Linux, NICE, Genesys Cloud, Five9

Responsibilities

Serve as a technical subject-matter expert on Zoom's architecture; drive complex technical escalations; provide technical consultations for architecture integration; manage technical feature requests; act as the Voice of Customer internally; partner with Customer Success Managers on product enhancements

Seniority

Senior, hands-on IC

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About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.