AI Deployment Engineer (Professional Services)
Core
Customer-focused role translating business needs into AI-driven use cases and conversational experiences for contact centers.
Role type
Senior AI Deployment Engineer (Professional Services)
Builds
Scalable AI solutions and Virtual Agent strategies using Zoom's AI products
Domain
Contact center operations and conversational AI
Deliverable
production ML models | product features
Required skills
Discovery workshop facilitation, AI automation opportunity identification, Virtual Agent strategy design, conversational flow definition, integration requirement specification, solution implementation, UAT and go-live guidance, industry trend analysis
Preferred skills
Japanese language proficiency, professional services consulting experience
Technologies
Zoom Contact Center, Zoom CX portfolio
Responsibilities
Conduct discovery workshops to understand customer operations and business objectives; Identify and validate AI automation opportunities by analyzing customer data and transcripts; Translate business goals into measurable AI use cases and Virtual Agent strategies; Design conversational experiences by defining intents, creating flows, and managing escalation processes; Create phased implementation roadmaps aligned with Zoom capabilities; Build and configure AI solutions within the customer's Zoom platform; Guide customers through testing, UAT, optimization, and go-live processes
Seniority
Senior, hands-on IC
