Ocean Customer Experience Specialist
Core
Managing customer onboarding, relationships, contracts, disputes, and case management within the Maersk logistics environment.
Role type
Customer Experience Specialist
Builds
Customer support services and operational case resolutions for logistics clients
Domain
Global logistics and supply chain
Deliverable
client delivery
Required skills
Customer relationship management, case management, contract administration, dispute resolution, MS Office proficiency
Preferred skills
German language expertise (B2+), ability to work European shifts
Responsibilities
Managing customer onboarding and relationship management, handling case management and dispute resolution, performing administrative and operational support tasks
Seniority
Junior, entry-level individual contributor
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