Senior Operations Support Specialist (German-speaking)
Core
Senior Operations Support Specialist managing B2B customer inquiries and dispatching requests via email and phone for Thermo Fisher Scientific's global operations.
Role type
Senior Operations Support Specialist
Builds
Operational support solutions for B2B customers
Domain
Life Sciences / Shared Services
Deliverable
client delivery
Required skills
German (C1), English (C1), Microsoft Office, ticketing systems (SAP, Cloud for Service), stakeholder communication, problem-solving
Preferred skills
1+ years in customer service or operational support, high school diploma (bachelor's degree advantageous)
Responsibilities
Serve as primary contact for customers addressing inquiries via email and phone, direct incoming customer requests to relevant departments, partner with field engineering teams to resolve technical issues, create and manage tickets in SAP and Cloud for Service, generate quotations and maintain data accuracy
Seniority
Senior, hands-on IC