Claims Team Lead, LTL
Core
Lead a team of claims professionals to investigate, resolve, and manage transportation claims for loss, damage, shortage, and delay while ensuring operational discipline and process improvement.
Role type
Senior individual contributor with entry-level people leadership (Claims Team Lead)
Builds
Transportation claims resolution workflows and consistent claim handling practices
Domain
Logistics and Transportation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Claims investigation, dispute resolution, stakeholder communication, documentation evaluation, operational reporting, team coaching, process improvement, risk assessment
Preferred skills
Experience coaching or mentoring colleagues, knowledge of subrogation and salvage review
Technologies
Microsoft Office, claims management systems
Responsibilities
Review and resolve transportation claims for loss, damage, shortage, or delay; coordinate inspections, salvage review, and subrogation; run operational reports to identify workflow gaps; coach and mentor less experienced team members; partner with legal, compliance, and commercial stakeholders on complex disputes; lead continuous improvement efforts for claim handling quality and cycle time.
Seniority
Senior, hands-on IC with light people leadership