Customer Success Partner - Spanish
Core
Develop customer relationships to promote retention and loyalty, ensuring assigned customers achieve expected business outcomes with Maersk logistics solutions.
Role type
Senior Customer Success Partner (Logistics)
Builds
Global trade and logistics services
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Account management, commercial knowledge, contract management, sales support, relationship building, problem resolution, reporting, team collaboration
Preferred skills
Bachelor's degree in Logistics/Supply Chain, experience with high-volume top-tier clients, knowledge of ocean & logistics contracts
Technologies
MS Office (Excel, Word, Outlook, PowerPoint)
Responsibilities
Support Client Managers to build long-term trusting relationships; assess customer progress toward goals in adoption, usage, and business value; resolve customer challenges by leveraging cross-company resources; manage CAT allocation and ocean/logistics contract renewals; coordinate with front-line sales for account planning and goal setting; communicate service or rate changes; assist with escalations, disputes, and special projects; act as backup for senior team members.
Seniority
Mid-level, hands-on IC
