Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote
Core
Troubleshoot and resolve complex technical issues for enterprise customers using Qumulo's cloud data platform across AWS and Azure environments.
Role type
Senior Customer Success Engineer (Cloud Infrastructure)
Builds
Customer issue resolution and product feedback loops for cloud storage and compute platforms
Domain
Cloud Infrastructure / Data Storage / Enterprise IT
Deliverable
client delivery
Required skills
Cloud platform troubleshooting (AWS/Azure), Linux/Windows OS administration, Active Directory/LDAP, file permissions & access control, network troubleshooting, Python programming
Preferred skills
AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate
Technologies
AWS, Azure, Linux, Windows, Active Directory, LDAP, Python
Responsibilities
Troubleshoot Qumulo product issues in on-premises and cloud environments, prioritize and drive resolution for escalated customer issues, collaborate with sales/product/engineering teams, provide feedback to engineering on product gaps, grow knowledge in cloud technologies
Seniority
Mid-Senior, hands-on IC