Ocean Customer Experience Team Lead - Korean Speaker

China,Shandong,Qingdao,266000Full-time2026-08-07 → 2026-11-11

Core

Leads Ocean Customer Experience operations, driving performance management, ensuring high-quality customer issue resolution, and supporting continuous process improvements.

Role type

Senior Customer Experience Team Lead

Builds

Customer service operations and resolution outcomes for Ocean shipping

Domain

Logistics / Supply Chain / Customer Service

Required skills

Team management and coaching, Stakeholder communication, Operational process improvement, Project management, Problem-solving, Change management, KPI monitoring, System/platform adoption support

Preferred skills

Fluent English, Near-native Korean or Japanese, Ocean product knowledge, Experience with self-service adoption

Technologies

Ocean platforms, Self-service systems

About Maersk

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all lega