Resolutions Supervisor
Core
Overseeing daily operations of Resolution Specialists, managing team performance, and ensuring efficient task completion in a shipping/maritime context.
Role type
Team Lead / Supervisor
Builds
Resolution workflows and case management processes
Domain
Shipping / Maritime
Deliverable
dashboards & analysis
Required skills
Team management, Case auditing, Email sampling review, One-on-one coaching, Report tracking, Workflow management, Onboarding/training, Root cause analysis, Sales/re-onboarding calls
Preferred skills
Shipping regulations knowledge