Mass Market Solutions Engineer
Core
Designing next generation communication solutions and conducting demonstrations for Zoom customers to demonstrate business value of AI-powered collaboration platform.
Role type
Senior Solutions Engineer (Unified Communications)
Builds
Zoom Meetings, Video, Voice, Contact Center, and ISV integrations solutions
Domain
Unified Communications (UCaaS), Contact Center as a Service (CCaaS), Video Conferencing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SaaS collaboration technologies, UCaaS/CCaaS platforms, solution sales cycles, technical presentations, RFQ/RFP responses, cross-functional collaboration
Preferred skills
Competitive UCaaS market knowledge, legacy on-premise systems, packet capture analysis, Zoom partner ecosystem
Technologies
Zoom Platform, Microsoft, Amazon, RingCentral, 8x8, Cisco
Responsibilities
Designing next generation communication solutions, Conducting demonstrations and POCs, Translating customer problems into technical solutions, Communicating strategic value of Zoom, Preparing responses to RFQ/RFPs, Assisting in scoping professional services engagements
Seniority
Senior, hands-on IC
