Solution Architect
Core
Design and configure contact center call flows, integrations, and system setups to ensure seamless customer onboarding and operational efficiency.
Role type
Senior Solutions Architect (CCaaS/UCaaS)
Builds
Contact center solutions, call flows, and unified communications integrations for enterprise clients
Domain
Business Communications, Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cloud communications platforms (G-Suite, Office 365), Business VoIP Telephony, VoIP CODECs (G.711, G.729, G.722, OPUS, WebRTC, SIP), Network Infrastructure (Firewalls, Routers, SD-WAN), Data Center Technologies, CCaaS/UCaaS implementation, System integrations, Database management
Preferred skills
None stated
Technologies
Google G-Suite, Office 365, WebRTC, H.323, MPLS, VPLS, SD-WAN
Responsibilities
Design and configure contact center call flows; Collaborate with clients to tailor Dialpad solutions; Provision and configure desk phones; Lead deployment efforts; Troubleshoot issues and report bugs; Analyze and refine workflows; Perform risk analysis and change management; Conduct video conferencing sessions for client guidance
Seniority
Senior, hands-on IC
