Senior Solutions Engineer (Tokyo Based)
Core
Design, build, and demonstrate optimal Unified Communications as a Service (UCaaS) solutions integrating Agentic AI and Conversational AI for enterprise customers and channel partners.
Role type
Senior Solutions Engineer (Pre-sales)
Builds
AI-powered UCaaS platform adoption and next-generation AI communication solutions
Domain
Unified Communications as a Service (UCaaS) / Artificial Intelligence (Generative AI, LLMs)
Deliverable
production ML models | product features
Required skills
UCaaS/CCaaS technical presales, Generative AI, Conversational AI, Large Language Models (LLMs), AI Agents, Retrieval-Augmented Generation (RAG), Agent-to-Agent (A2A), Model Context Protocol (MCP), AI knowledge management systems (Glean, Amazon, Coveo), complex technical concept explanation
Preferred skills
Python/Cursor prototyping, Salesforce/ServiceNow/Jira, cloud AI services
Technologies
Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, Zoom Webinars, Glean, Amazon, Coveo, Python, Cursor, Salesforce, ServiceNow, Jira
Responsibilities
Lead strategic sales opportunities and provide pre-sales support, build relationships across customer and channel ecosystems, serve as subject-matter expert in AI-Powered UCaaS services, collaborate with global teams for product innovation, design and deliver solutions through demos and Proof of Concepts (PoCs), contribute to sales strategies via market intelligence
Seniority
Senior, hands-on IC