Coordinator, Concierge Care Team
Core
Oversees daily operations of a healthcare customer service or patient support call center, ensuring high-quality service, regulatory compliance, and operational efficiency.
Role type
Call Center Supervisor
Builds
Patient/member support services and operational efficiency
Domain
Healthcare / Customer Service
Deliverable
dashboards & analysis
Required skills
Medical terminology, Call center management, Staff supervision, Performance metrics monitoring, Process improvement, Telephony systems, Scheduling, Recruitment and retention, Report generation, Data management
Preferred skills
None stated
Technologies
MedInquirer, Microsoft Office (Word, Excel, PowerPoint), Various data systems
Responsibilities
Supervise call center representatives and monitor performance metrics, Resolve escalated patient or member concerns, Conduct staff meetings and complete annual performance evaluations, Develop and implement work schedules to meet service levels, Troubleshoot staff issues and escalate as needed, Generate internal and client requested reports
Seniority
Mid-level, hands-on management