Patient Service Representative
Core
First point of contact for patients, managing intake, scheduling, registration, and billing to ensure superior customer experience.
Role type
Patient Service Representative
Builds
Patient intake workflows, appointment schedules, and billing records
Domain
Healthcare / Patient Access
Deliverable
product features
Required skills
Customer service, data entry, EMR systems, insurance verification, payment processing, regulatory form completion
Preferred skills
Billing and collections experience, multilingual capabilities, electronic medical records (EMR) proficiency
Technologies
Electronic medical record (EMR) systems, ambulatory epic dashboard
Responsibilities
Greeting and checking patients in/out, scheduling appointments, registering patients and updating demographic data, verifying insurance and obtaining forms, processing patient payments, documenting interactions in EMR
Seniority
Entry-level, individual contributor