Patient Service Representative
Core
First point of contact for patients, managing intake, registration, scheduling, and resolving patient needs to ensure superior customer experience.
Role type
Patient Service Representative
Builds
Patient intake workflows, appointment schedules, and registration records
Domain
Healthcare / Patient Access
Deliverable
product features
Required skills
Customer service, data entry, EMR system usage, insurance verification, payment processing, form completion assistance
Preferred skills
Billing and collections experience, multilingual ability, prior in-person and phone customer service
Technologies
Electronic medical records (EMR) systems, ambulatory epic dashboard
Responsibilities
Greeting and checking patients in/out, verifying patient information, scheduling appointments, registering patients and updating demographic data, obtaining insurance cards and signatures, processing payments, assisting with forms for regulatory and billing needs
Seniority
Entry-level