CX Manager - Claims
Core
Lead the resolution of cargo, trucking, freight, and storage claims for Maersk across India, Bangladesh, and Sri Lanka, driving reduction in claims origination through business activity improvements.
Role type
Senior Claims Manager (Logistics & Supply Chain)
Builds
Claims resolution frameworks, standardized management protocols, and performance metrics for Ocean Cargo, Transportation, Customs, Supply Chain, Warehousing, and Air Transport.
Domain
Global Logistics and Supply Chain
Deliverable
client delivery
Required skills
Claims management, civil and commercial litigation, program and change management, LTL industry knowledge, stakeholder management, data analysis, audit execution, settlement authority definition.
Preferred skills
Customer service, project management, business acumen, cost consciousness.
Technologies
Claims management databases and systems.
Responsibilities
Oversee overall management of the claims department; escalate claims requiring additional authority; maintain knowledge of customer contracts and transportation/cargo laws; create frameworks for managing claims across all product offerings; establish standardized approaches and protocols; manage stakeholder relationships with internal and external legal counsel; serve as primary point of contact for operations best practices and liability issues.
Seniority
Senior, hands-on IC with leadership responsibilities.