Operations Supervisor
Core
Lead and manage daily activities of a call center team within the Lodging division, ensuring superior customer service and resolving client issues.
Role type
Operations Supervisor (Call Center)
Builds
Customer service operations for lodging expense management
Domain
Financial services / Lodging / Call center operations
Required skills
Team leadership, performance monitoring, client communication, problem-solving, data analysis, staff coaching, workflow management, Microsoft Office proficiency
Responsibilities
Coordinate work activity of call center representatives, conduct regular meetings and coaching sessions, monitor and resolve client calls regarding reservations and changes, spot-check requests for accuracy, analyze statistics and identify trends, ensure staff achieve targeted metrics, assist with overflow work, monitor daily workflow
Seniority
Mid-level supervisor