Asesor de Servicio al Cliente - Mercado Italiano WP01
Based in Spain
Core
Handle first-level user inquiries via email for a client's mobile app, ensuring resolution within SLA.
Role type
Customer Service Advisor (Italian Market)
Builds
Mobile app user support experience for a major global technology and services brand.
Domain
Technology services / E-commerce
Deliverable
client delivery
Required skills
Bilingual Italian and advanced Spanish, customer service experience, computer and office tools proficiency, CRM usage, empathy, communication, organization
Preferred skills
Advanced English
Responsibilities
Answer and manage first-level user inquiries via email, register contact details in management systems, maintain product and service knowledge