Account Recovery Supervisor (Italian C1)
Core
Lead strategic initiatives and manage outsourced collection activities to drive operational excellence and team performance in the Italian market.
Role type
Senior IC collections operations supervisor
Builds
Outsourced collection operations and team performance
Domain
Financial services / Debt collections
Required skills
Team leadership, Outsourcing governance, Process optimization, Stakeholder management, Data analysis, Regulatory compliance, Italian market expertise, KPI management
Preferred skills
Experience with external service providers, Digital transformation, Change management
Technologies
Collection systems, IT migration tools
Responsibilities
Monitor and improve service provider performance, Manage complex collection cases and escalations, Lead team development and coaching, Develop operational process documentation, Analyze KPIs to drive strategic decisions, Coordinate with local market organizations
Seniority
Senior, hands-on IC
