Customer Service Representative (Aranese-speaking) - Remote AV01
Core
Assist customers with device and service troubleshooting via assigned communication channels, providing step-by-step guidance and resolving technical issues.
Role type
Customer Service Representative (Technical Support)
Builds
Customer support interactions and issue resolutions for device and service users
Domain
Technology / Consumer Electronics
Deliverable
client delivery
Required skills
Native or bilingual Spanish, Aranese, English (B1/B2), technical troubleshooting, internal system management, empathy, record keeping, shift flexibility
Preferred skills
Basic technical knowledge, computer confidence, typing skills, attention to detail, calm under pressure
Responsibilities
Assist customers through assigned communication channels, identify customer needs and troubleshoot basic technical issues, explain technical information clearly, manage customer interactions using internal systems, handle concerns with empathy and escalate complex cases, maintain accurate records and meet quality targets