Customer Service Representative (Catalan-speaking) - Remote AV01
Core
Assist customers with device and service troubleshooting via assigned communication channels, providing step-by-step guidance and resolving technical issues.
Role type
Customer Service Representative
Builds
Customer support interactions and issue resolutions
Domain
Consumer technology support
Deliverable
client delivery
Required skills
Native or bilingual Spanish, Catalan (required), English B1/B2, basic technical knowledge, computer proficiency, typing skills, problem-solving, empathy, record keeping
Preferred skills
Ability to remain calm under pressure, flexibility for shifts/weekends/holidays
Technologies
Internal support systems, digital devices
Responsibilities
Assist customers through assigned communication channels, identify customer needs and troubleshoot basic technical issues, explain technical information clearly, manage customer interactions using internal systems, handle concerns with empathy and escalate complex cases, maintain accurate records and meet quality targets