Fashion Support Consultant (English-speaking) – Onsite - MX01
On-site · Spain
Core
Handle incoming customer inquiries via phone, email, chat, and voicemail to resolve user demands and log details within SLA.
Role type
Customer Support Consultant
Builds
Customer support operations for fashion brands
Domain
Fashion retail / Customer service
Deliverable
client delivery
Required skills
English proficiency, customer care, call management, IT platform knowledge (Windows/MS Office), escalation handling
Preferred skills
Sales experience
Responsibilities
Answer customer calls and chats, log call details, maintain product knowledge, escalate issues to mentors, comply with administrative duties
