Tier 1 Representative, Digital Communications
Remote · from United States
Core
Troubleshoot and follow up on customer issues via chat, email, and SMS while building relationships with store staff.
Role type
Tier 1 Digital Communications Representative
Builds
Customer support interactions for Men's Wearhouse, Jos. A. Bank, and other Tailored Brands retail stores
Domain
Retail (menswear, tuxedo rental)
Deliverable
client delivery
Required skills
Chat/email/SMS response, CRM documentation, product knowledge, typing 35+ WPM, Microsoft Office proficiency, prioritization, multitasking, problem-solving
Responsibilities
Receive and respond to incoming chat, email, and SMS; Document customer interactions in CRM; Escalate unresolved issues; Complete daily productivity reports; Attend team meetings