Customer Technical Service with German
On-site · Poland
Core
Provide technical support via phone, email, and chat for customers of a leading manufacturer of garden equipment, robotic lawn mowers, and power tools.
Role type
Customer Technical Service Specialist
Builds
Customer satisfaction and product functionality guidance
Domain
Consumer electronics / Home & Garden equipment
Deliverable
client delivery
Required skills
German (C1), English (B2), technical troubleshooting, product setup guidance, root cause analysis, documentation, Windows environment knowledge, MS Office
Preferred skills
Technical education, CRM or ticketing systems experience
Responsibilities
Answer technical inquiries, diagnose and troubleshoot product issues, guide customers through setup and maintenance, escalate complex cases, document interactions, educate customers on features and best practices
Seniority
Individual Contributor
