Technical Customer Service Specialist DACH (m/w/d)
Core
Technical support specialist for automatic pool cleaning robots, serving customers, distributors, and service partners in the DACH region.
Role type
Technical Customer Service Specialist
Builds
After-sales support and service coordination for pool cleaning robots
Domain
Consumer goods / Pool cleaning technology
Deliverable
client delivery
Required skills
Technical background, problem-solving, customer service, training delivery, product introduction support (via careerplan.io/jobs/E3-008-27-07E-technical-customer-service-specialist-dach-mwd-at-maytronics)
Preferred skills
Experience with international teams, willingness to travel within DACH region
Technologies
Pool cleaning robots
Responsibilities
Provide technical support to customers and service partners, manage service cases from inquiry to resolution, coordinate with repair centers and technicians, identify recurring issues for service improvement, organize and conduct technical training, support new product introductions
Seniority
Mid-level, hands-on IC