Technical Support Engineer - Safety Products (German Speaker)
Core
Provide Level 1 technical support for Eaton's Safety Products portfolio via phone, email, web tickets, and chat, delivering pre-sales and after-sales assistance, product selection guidance, and basic troubleshooting.
Role type
Technical Support Engineer
Builds
Customer satisfaction and technical expertise within the team
Domain
Industrial safety products and electrical engineering
Deliverable
client delivery
Required skills
Electrical engineering knowledge, analytical problem-solving, case documentation, knowledge base development, English (C1), German (C1)
Preferred skills
Previous experience in technical support, customer support, help desk, or electrical products support
Technologies
None stated
Responsibilities
Provide Level 1 technical support for Eaton's Safety Products portfolio via phone, email, web tickets, and chat; Deliver pre-sales and after-sales technical assistance, including product selection, application support, and troubleshooting; Resolve customer inquiries and escalate complex issues to Level 2 Support, Product Managers, or R&D as required; Maintain accurate case documentation and contribute to knowledge base development and knowledge-sharing activities; Drive customer satisfaction through timely, high-quality service and effective issue resolution; Participate in continuous improvement initiatives to enhance productivity, service quality, and team performance.