Quality & Training Specialist with French and English
Core
Monitor and evaluate customer interactions (calls, chats, email) to ensure quality compliance and deliver training/coaching to employees.
Role type
Quality Evaluator & Trainer
Builds
Customer experience quality standards and employee learning programs
Domain
Customer Service / Learning & Development
Deliverable
dashboards & analysis
Required skills
Quality evaluation, training delivery, performance analysis, stakeholder communication, facilitation, documentation management
Preferred skills
Polish language skills, Microsoft Office proficiency
Responsibilities
Monitor and evaluate calls, chats, and email interactions; Analyze performance trends and recommend improvements; Deliver training sessions and coach employees; Prepare and facilitate learning activities; Support quality initiatives and documentation updates; Evaluate training effectiveness.
Seniority
Individual Contributor