Training & Quality Specialist - Singapore
Core
Train frontline customer service agents in BPO/outsourced environments and handle customer service tickets to ensure quality support.
Role type
Training & Quality Specialist (Customer Service)
Builds
Training materials, SOPs, and quality assurance processes for customer support teams.
Domain
Customer Service / Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Training frontline agents, handling customer service tickets (email, chat, phone), near-native English proficiency, using AI tools for drafting content, building training systems from scratch
Preferred skills
Experience in BPO or outsourced environments, familiarity with AI tools like ChatGPT or Claude
Technologies
ChatGPT, Claude, Gemini, Claude Code
Responsibilities
Train customer service agents, handle customer service tickets, draft training material and SOPs using AI tools, build training systems from scratch
Seniority
Individual Contributor