Member Experience Training & Quality Coordinator - UK
Core
Deliver member experience training and run quality assurance audits to standardize the member experience across clinic and support teams.
Role type
Training and Quality Assurance Coordinator
Builds
Standardized member experience delivery and continuous improvement in clinical service operations
Domain
Healthcare / Preventative Care / Hospitality Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training delivery, Quality assurance auditing, Service design, Stakeholder influence, Calendar management, Digital learning tools, Microsoft Office suite, Travel management, Multi-site rollout support, Facilitation
Preferred skills
Experience in high-touch service or premium retail, Experience with AI-enabled training tools
Responsibilities
Facilitate member experience training sessions for clinic and support teams, Conduct experience audits against defined standards (CARE and Member First Manifesto), Coordinate logistics for training and audit schedules, Translate audit findings into actionable improvements, Support multi-site clinic rollouts, Manage digital learning ecosystems and assessments
