Fashion Support Consultant (German - speaking) - On-site IN02
On-site · Spain
Core
Handle incoming customer calls and inquiries for fashion brands via telephone, email, chat, and voicemail, resolving demands within SLA.
Role type
Customer Support Consultant (Fashion)
Builds
Customer support services for fashion brands
Domain
Fashion retail / Customer Service
Deliverable
client delivery
Required skills
German (proficient/bilingual), English (advanced), customer care, call management, IT platform knowledge (Windows/MS Office)
Responsibilities
Take incoming customer calls and solve users' demands; Log call details onto call management systems and provide response and resolution within SLA; Maintain service and product knowledge; Escalate potential service issues; Comply with administrative duties
