Customer Service Representative (English - speaking) - Hybrid - EW01
Hybrid · Spain
Core
Handle incoming customer calls via telephone, email, and voicemail to solve user demands and provide resolutions within SLA for clients in the Sport Clothing industry.
Role type
Customer Service Representative
Builds
Customer support and issue resolution for sport clothing brands
Domain
Technology services / Sport Clothing
Deliverable
client delivery
Required skills
English proficiency, IT platform knowledge (Windows/MS Office), customer care skills, call management, escalation handling
Responsibilities
Take incoming customer calls and solve users' demands, Log call details onto call management systems, Maintain service and product knowledge, Escalate potential service issues to Mentor, Ensure contractual SLA is maintained