Fashion Support Consultant (German-speaking) - On-site KL01
Core
Handle incoming customer contacts via telephone, email, chat, or automated alerts to solve user demands and ensure SLA compliance for fashion industry clients.
Role type
Customer Support Consultant
Builds
Customer support operations for fashion brands
Domain
Fashion industry customer service
Deliverable
client delivery
Required skills
German (bilingual), English (advanced), customer care, call management, SLA adherence, problem resolution
Preferred skills
IT platform knowledge, Windows/MS Office, internet configuration
Responsibilities
Handle incoming customer contacts via telephone, email, chat, or automated alerts; Log call details onto call management systems; Maintain service and product knowledge; Ensure contractual SLA is maintained
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