Fashion Support Consultant (French-speaking) - On-site KL01
Core
Handle incoming customer contacts via telephone, email, chat, or automated alerts to solve user demands and ensure SLA compliance.
Role type
Customer Support Consultant (Fashion Industry)
Builds
Customer support operations for fashion brands
Domain
Fashion retail / Customer Service
Deliverable
client delivery
Required skills
Bilingual French and English, customer care skills, call management, SLA adherence, problem resolution
Preferred skills
IT platform knowledge, Windows/MS Office, internet configuration
Responsibilities
Handle incoming customer contacts, log call details, maintain service knowledge, ensure contractual SLA
Seniority
Entry-level / Individual Contributor
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