Customer Service Representative (Spanish speaking) – Onsite - KL01
On-site · Spain
Core
Handle incoming customer contacts via telephone, email, chat, or automated alerts to solve user demands and ensure resolution within SLA.
Role type
Customer Service Representative
Builds
Customer support operations for fashion industry clients
Domain
Technology services / Fashion industry
Deliverable
client delivery
Required skills
Bilingual Spanish and English, customer care, active listening, call management, SLA adherence, problem resolution
Preferred skills
IT platform knowledge, Windows/MS Office, internet configuration
Responsibilities
Handle incoming customer contacts via telephone, email, chat, or automated alerts; Log call details onto call management systems; Maintain service and product knowledge; Ensure contractual SLA is maintained