Fashion Support Consultant - (French speaking) - Onsite - GS02
On-site
Core
Handle incoming customer calls, emails, and chats for fashion brands to resolve demands and maintain service levels.
Role type
Customer Support Agent (Fashion)
Builds
Customer support services for fashion brands
Domain
Fashion retail / Customer Service
Deliverable
client delivery
Required skills
French (native), English (fluent), IT platform knowledge, call management systems, SLA adherence, escalation management
Responsibilities
Take incoming customer calls and resolve demands, Log call details onto call management systems, Escalate potential service issues with Mentor, Ensure contractual SLA is maintained, Provide cover for other Agents, Liaise with Supervisors/Mentors on specific projects, Attend regular Team Meetings