Fashion Support Consultant - (French speaking) - Onsite - GS02
Core
Handle incoming customer calls, emails, and chats for fashion brands to resolve demands and maintain service levels.
Role type
Customer Support Agent (Fashion)
Builds
Customer support services for fashion brands
Domain
Fashion retail / Customer Service
Deliverable
client delivery
Required skills
French (native), English (fluent), IT platform knowledge, call management systems, SLA adherence, escalation procedures
Preferred skills
Stress resistance, logical problem solving, team collaboration
Technologies
Windows, MS Office, Call management systems
Responsibilities
Answer customer inquiries via phone/email/chat, log call details, escalate issues to mentors, cover for absent agents, attend team meetings, complete administrative forms
Seniority
Individual Contributor, Entry to Mid-level
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