Fashion Support Consultant (Catalan speaking) - Onsite - MS01
On-site · Spain
Core
Handle incoming customer calls, emails, and chats for fashion brands, resolving demands and logging details within SLA.
Role type
Customer Support Specialist (Fashion)
Builds
Customer support operations for fashion retail brands
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
Bilingual in Catalan and Spanish, Advanced English, Customer care skills, Call handling, SLA adherence, Problem resolution
Preferred skills
IT Platform knowledge, Windows/MS Office, Internet configuration
Responsibilities
Answer customer inquiries via phone/email/chat, Resolve boutique and shop demands, Log call details in management systems, Maintain product and application knowledge