Technical Representative, IT Operations (TCF)
Core
Provides advanced system-level support for multi-user operating systems, hardware, and software tools, including installation, configuration, maintenance, and troubleshooting.
Role type
IT Operations Technical Representative
Builds
Maintains and supports IT infrastructure for internal and external clients
Domain
IT Operations / System Administration (via careerplan.io/jobs/R1766262-technical-representative-it-operations-tcf-at-cnx)
Deliverable
infrastructure
Required skills
hardware troubleshooting, software troubleshooting, system installation, configuration, maintenance, backup procedures, antivirus management, patch management, inventory management, site maintenance
Preferred skills
telephony support, voice mail management, peripheral equipment upgrades
Technologies
multi-user operating systems, telephone sets, voice mailboxes, peripheral equipment, onsite servers, Microsoft patches, antivirus definitions
Responsibilities
Coordinate with portfolio and engineering workgroups; Perform hardware and software upgrades to peripheral equipment; Attend to break/fix engagements for technology problems; Prepare and maintain computer hardware and software inventory reports; Perform site maintenance and safety checks; Ensure antivirus definitions and Microsoft patches are updated; Perform backups for onsite servers and technologies.
Seniority
Individual Contributor, moderate supervision
