Fashion Consultant (Italian-speaking) - Onsite - Sport Clothing Industry PM01
Core
Resolve customer doubts and complaints for a sport clothing client via call management systems while maintaining service knowledge and SLA compliance.
Role type
Customer service agent (Italian-speaking)
Builds
Customer support interactions for a sport clothing brand
Domain
Retail / Sportswear / Customer Support
Deliverable
client delivery
Required skills
Italian (bilingual/proficient), English (advanced), customer service orientation, IT platform knowledge (Windows/MS Office/internet configuration)
Preferred skills
Goal-oriented mindset, ability to work in a customer service environment
Technologies
Windows, MS Office, internet configuration, call management systems
Responsibilities
Log call details and provide resolution within SLA, maintain service and product knowledge, escalate service issues, follow project processes, provide cover for other agents
Seniority
Individual Contributor, entry to mid-level
