Associate Site Director (Onsite)
Core
Oversee Customer Care operations and manage a team of 250+ staff at a site in Chatham, Ontario, ensuring operational efficiency and client satisfaction.
Role type
Senior Site Director (Operations)
Builds
Customer care services for clients in Auto & Tech industries
Domain
Business Process Outsourcing (BPO) / Customer Service
Required skills
Operations management, team leadership (250+ FTE), budget management, client relationship management, performance monitoring, HR practices, KPI attainment
Preferred skills
Experience in Auto & Tech industries, cross-functional collaboration
Technologies
Computer, keyboard, telephone/headset
Responsibilities
Oversee site operations and manage a group of leaders; attract, retain, and develop high-performance teams; analyze operations and implement efficiency changes; manage staffing, budget, training, and HR practices; direct site activities and collaborate with Workforce Management, Training, Quality, and HR; ensure delivery of client requirements and service level agreements.
Seniority
Senior, hands-on IC