Partner Success Manager with Italian
Core
Manage a portfolio of active partner-delivered customer engagements from onboarding through completion and adoption, ensuring successful outcomes and business value.
Role type
Senior Partner Success Manager
Builds
Partner-led customer engagements and scalable success frameworks
Domain
BPO / Customer Experience / AI & Digital Transformation
Deliverable
client delivery
Required skills
Portfolio management, risk diagnosis, stakeholder influence, escalation management, adoption strategy, process improvement, AI tool utilization, cross-functional collaboration
Preferred skills
Consulting firm experience, global systems integrator background, SaaS/AI/Cloud domain expertise, red account recovery, offshore resource coordination, QBR leadership
Technologies
AI tools, large language models, SaaS platforms
Responsibilities
Own portfolio of concurrent customer engagements, conduct business reviews with customers and partners, lead weekly portfolio reviews to identify at-risk engagements, monitor adoption and usage metrics, build strategic relationships with partner executives, develop repeatable success methodologies and playbooks, leverage AI for analysis and decision-making
Seniority
Senior, hands-on IC