Dutch-Speaking Customer Service Advisor - Specsavers - Malaga
Hybrid · Spain
Core
Dutch-speaking customer service advisor handling inbound/outbound calls, live chat, and email for Specsavers in Spain.
Role type
Customer Service Advisor
Builds
Customer support across voice, chat, and email channels
Domain
Retail / Eyewear
Deliverable
client delivery
Required skills
Fluent Dutch, Good English, CRM systems proficiency, Customer focus, Patience, Team collaboration
Preferred skills
Proactive attitude, Curiosity, Adaptability
Technologies
CRM systems, Ticketing systems, Social Media
Responsibilities
Handle inbound and outbound customer calls in Dutch, Support customers via Live Chat and email, Assist with online orders, payments, products, and promotions, Record customer interactions in the ticketing system, Achieve individual and team performance targets
Seniority
Individual Contributor
