Sr. Technical Representative, IT Operations (TCF)
Core
Provide end-user IT support for desktops, laptops, network devices, telephony, and applications in a 24/7 shift-based environment.
Role type
Senior IT Operations Technical Representative
Builds
IT service delivery and operational stability for clients and internal staff
Domain
IT Operations / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS support, hardware repair/replacement, network troubleshooting, ticket management, ITIL framework, change management, root cause analysis, compliance auditing
Preferred skills
MCSE certification, Citrix/Horizon client support, Office 365 administration
Technologies
Windows 10, Office 365, Outlook, Skype for Business, Cisco, Avaya, Remedy, BitLocker, Cisco, Avaya
Responsibilities
Troubleshoot hardware and software issues, manage incident and problem tickets, maintain network and server infrastructure, perform firmware updates, support compliance audits, coordinate high-severity incidents
Seniority
Senior, hands-on IC