Supervisor, Dealer Support (Hybrid)
Core
Lead day-to-day operations for a Marketing Solutions team, ensuring quality standards, managing operational metrics, and supporting escalations.
Role type
Team Leader/Supervisor in Customer Operations
Builds
High-quality support services and operational excellence for client brands
Domain
BPO / Customer Support / Marketing Solutions
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Staff leadership, performance management, operational execution, data analysis, troubleshooting, process improvement, ISO 9001 compliance, Microsoft Office proficiency
Preferred skills
Bachelor's degree, ISO 9001 experience, procedure documentation, customer support environment leadership
Responsibilities
Manage team operations and quality standards, monitor and report operational metrics, handle and escalate support calls, provide coaching and performance evaluations, manage absenteeism and payroll, document procedures and workflows
Seniority
Mid-level Supervisor, hands-on IC
