Team Leader
Core
Supervise a group of call center associates handling patient inquiries, appointment scheduling, insurance verification, and triage support to ensure performance metrics and healthcare compliance.
Role type
Operations Team Leader (Call Center)
Builds
Patient engagement services and operational support for healthcare clients
Domain
Healthcare / Customer Engagement
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team supervision, performance coaching, KPI management, conflict resolution, regulatory compliance, crisis communication, shift scheduling, stakeholder communication
Preferred skills
Associate's degree in healthcare, 2-4 years relevant experience, empathetic service delivery, multi-tasking under pressure
Technologies
Contact center systems, scheduling tools
Responsibilities
Monitor work and attendance, coach direct reports on performance, handle escalated patient queries, conduct team meetings, ensure adherence to healthcare regulations, manage flexible 24/7 shifts
Seniority
Individual Contributor, Team Lead