Customer Service Representative (Spanish - Speaking) On Site TR02
Core
Respond to customer requests, provide advice, maintain SLAs, and escalate service issues for global brands in tech, finance, travel, fashion, and healthcare.
Role type
Customer Service Representative (Spanish-speaking)
Builds
Customer support operations for enterprise clients
Domain
Technology services / Customer Support
Deliverable
client delivery
Required skills
Native Spanish, proficient English, basic sales (upselling/cross-selling), IT platform knowledge (Windows/MS Office), problem-solving
Preferred skills
Team collaboration, stress resistance, initiative, adaptability
Responsibilities
Respond to customer requests and provide advice, Escalate potential service issues, Follow project processes and procedures, Provide cover for other agents, Liaise with Supervisors/Mentors, Attend regular Team Meetings, Complete administrative duties (holiday, sickness, overtime forms)
