Principal ServiceNow Engineer
Core
Lead ServiceNow environment management, strategy development, and solution implementation for internal business requirements.
Role type
Principal ServiceNow Engineer (Senior IC)
Builds
Custom ServiceNow applications, integrations with legacy systems, and optimized platform configurations.
Domain
IT Service Management (ITSM) and Enterprise Service Management (ESM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow configuration, ServiceNow development (JavaScript, Jelly), ServiceNow integration (REST, SOAP), ServiceNow scripting, ServiceNow portal development (HTML, CSS, AngularJS), ServiceNow testing, ServiceNow documentation, ServiceNow troubleshooting, ServiceNow mobile app development, Agile/Scrum
Preferred skills
ITSM, CMDB, CSDM, ITAM, FSM, ITOM, HRSD, Performance Analytics, ITIL, ServiceNow System Administrator, ServiceNow Implementation Specialist, Integration Hub, MID servers, Workflow Studio
Technologies
ServiceNow, JavaScript, Jelly, HTML, CSS, AngularJS, REST, SOAP
Responsibilities
Lead ServiceNow support and solution implementation, serve as ServiceNow SME, integrate ServiceNow with legacy systems, design system functionality, configure and maintain system governance, support internal customers, develop user training, execute quality assurance measures, participate in audit activities, provide out-of-hours support.
Seniority
Principal, hands-on IC with strategic decision-making
