Sr. CX Manager - Automotive & Belgium
Core
Lead a leadership team to drive customer experience excellence, improve service delivery, and align commercial growth with customer needs in container logistics.
Role type
Senior Customer Experience Manager (Leadership)
Builds
Customer-centric service strategies and operational improvements for global container logistics customers
Domain
Logistics / Supply Chain / Ocean Transportation
Deliverable
client delivery
Required skills
Leadership of leaders, team development, customer feedback management, commercial growth strategy, KPI definition, performance management, stakeholder management, business transformation, Lean principles, project management
Preferred skills
Network in North West Europe logistics, technology enablement, data-driven approach
Technologies
Lean, project management tools
Responsibilities
Build and lead a diverse team of managers, own customer satisfaction metrics, establish relationships with customer management teams, contribute to commercial growth through needs identification, set performance management structures for remote teams
Seniority
Senior, hands-on IC with leadership of leaders
