Operations Supervisor
Core
Leading day-to-day transportation operations for a dedicated managed transportation account, overseeing execution, carrier performance, and customer service.
Role type
Operations Supervisor (Managed Transportation)
Builds
Efficient transportation solutions for shippers and carriers across North America
Domain
Logistics / Supply Chain / Transportation
Deliverable
client delivery
Required skills
Team leadership and coaching, Operational execution oversight, Carrier performance monitoring, Exception management, Process improvement (Lean), Data analysis, Stakeholder communication
Preferred skills
TMS experience (Oracle OTM), Bachelor's in Supply Chain/Business/Logistics, Lean methodology implementation
Technologies
Oracle Transportation Management (OTM)
Responsibilities
Lead and develop a team of Transportation Specialists, Review daily transportation activity for efficiency, Monitor operational performance and KPIs, Resolve operational issues and customer escalations, Implement corrective actions based on carrier performance trends, Coordinate daily staffing and workload
Seniority
Individual Contributor, Supervisory level
