Lead, Last Mile Operations
Core
Coordinate with site leadership to support home delivery services and manage day-to-day operations for a last-mile logistics team.
Role type
Senior operations lead (last-mile delivery)
Builds
Home delivery services for shippers and carriers across North America
Domain
Transportation and logistics
Deliverable
client delivery
Required skills
operational leadership, team management, operational metrics analysis, route restructuring, dispatch management, training and development
Preferred skills
logistics or transportation experience, inventory control, merchandise reconciliation
Technologies
Microsoft Office
Responsibilities
Lead a team of 10-12 Customer Service Reps daily; Leverage operational metrics to identify improvement areas and create actionable plans; Utilize leadership skills to train driver teams to meet performance goals; Manage the dispatch of contract carriers and resolve issues; Partner with the Operations Manager to identify problem areas and restructure routes; Train and develop driver teams and customer service personnel.
Seniority
Senior, hands-on IC
