Lead Cloud Solutions Consultant
Core
Senior technical lead driving cloud modernization, data/analytics, and customer experience platforms on AWS for enterprise clients, including contact center migrations to Amazon Connect.
Role type
Senior IC cloud solutions architect (delivery & technical leadership)
Builds
Cloud-native contact center solutions, data/AI capabilities, and enterprise integrations on AWS
Domain
Cloud engineering, contact center operations, data analytics, and regulated industries (financial services, health, government)
Deliverable
production ML models | product features | infrastructure
Required skills
AWS architecture, Python/TypeScript, Infrastructure as Code (CloudFormation/CDK/Terraform), CI/CD, technical leadership, solution design, security/compliance
Preferred skills
Amazon Connect delivery, Generative AI (Bedrock/RAG), CRM integration (Salesforce/Dynamics), telephony fundamentals
Technologies
AWS (Connect, Bedrock, Glue, Athena, QuickSight), Python, TypeScript, Terraform, CDK, Salesforce, Dynamics 365
Responsibilities
Lead discovery and translate requirements into commercial/technical architecture; Own end-to-end solution design and act as design authority; Lead and mentor a squad of consultants; Perform hands-on coding and build reference implementations; Execute AWS migrations (e.g., Genesys/Avaya to Amazon Connect); Design data/AI capabilities with safety guardrails; Support pre-sales solution shaping
Seniority
Senior, hands-on IC with team leadership
